At RITZ Crackers, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.
Return Eligibility:
- Time Frame: Returns and refunds are accepted within 30 days of purchase.
- Condition: Items must be unused, in their original condition, and packaging.
- Non-Returnable Items: Certain items cannot be returned, including perishable goods, intimate or sanitary items, hazardous materials, flammable liquids or gases, gift cards, downloadable software, and certain health and personal care items.
Return Process:
- Proof of Purchase: A receipt or proof of purchase is required.
- Return Address: Do not return items directly to the manufacturer.
Refund Conditions:
- Partial Refunds: Partial refunds may apply for books with signs of use, opened media items, damaged or missing items (not due to our error), or returns after 30 days.
- Refund Processing: Refunds are processed within 30 business days to your original payment method after inspection.
Sale Items:
Sale items are not eligible for refunds.
Exchanges:
Defective or damaged items can be exchanged. Contact us for an exchange.
Gift Returns:
- Marked as Gifts: If the item was marked as a gift, a gift credit will be issued.
- Not Marked as Gifts: Refunds will be sent to the original purchaser.
Shipping:
- Return Shipping: You are responsible for return shipping costs.
- Shipping Deductions: Return shipping costs may be deducted from your refund.
- Shipping Insurance: Consider shipping insurance for expensive items.
Contact Information:
For questions about refunds and returns, please contact us.
By making a purchase from RITZ Crackers, you agree to this refund and returns policy.